The delivery time depends on your delivery address:
Main centres (delivery within 3-5 business days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley
Outlying areas (delivery within 5-7 business days)
An item can be returned if it has a material or manufacturing defect or does not conform to the product that was ordered.
A defective product is of poor quality, cannot be used, is not durable for a reasonable period of time, and/or is not in good working condition.
An exchange/replacement can only take place for any stock product should the incorrect size or product have been ordered.
We will replace the goods or refund the full purchase price provided that:
- The product is returned within 14 days of purchase
- The product is in its original packaging or condition
- There is no evidence of damage, wear and tear
Please send an email to charne@jimbu.co.za with the below information:
- Invoice Number
- Product
- Size
- Quantity
- Reason
- Images (if required)
- Contact Person
JIMBU will cover the cost of the collection and delivery fee only for defective garments.
Alternatively, you can return exchanges/replacement items to the following address:
Att: Charne
JIMBU
Unit 2, 25 Riverhorse Close
Riverhorse Valley
Durban 4017
Tel: 031-171-0860
Refunds
No returns, refunds or exchanges will be honoured without proof of purchase. Refunds will be initiated once the stock has been returned to JIMBU and will be processed to the account or credit card that payment was received from. Refunds can take up to 14 days.